Consumer Protection

We advise domestic and international companies on consumer protection matters, providing both regulatory guidance and assistance in managing and resolving complaints, claims, and conciliation proceedings. Our extensive experience across sectors such as retail, telecommunications, technology, and entertainment, among others, enables us to effectively address the specific complexities of each case, always considering the client’s regulatory and operational environment.

With a preventive and practical approach, we assist in reviewing and aligning consumer contracts and regulated products labeling to ensure compliance with applicable regulations. We also work closely with our clients in the management of warnings, alerts, and product recall processes in response to unforeseen risks. In addition, we design and implement compliance programs and provide tailored training sessions for executives and internal teams, promoting an organizational culture aligned with current legislation and industry best practices. 

We also represent our clients in complex administrative and judicial proceedings related to consumer protection. We support them at every stage of sanctioning procedures for alleged violations: from drafting complaints or defenses and responding to regulatory inquiries, to overseeing the implementation of corrective measures. Likewise, we act on their behalf in administrative litigation aimed at challenging final decisions issued by the competent authority.