ALERT - INSURANCE
On September 6, the rule that regulates the services provided by the SBS to citizens and the attention of complaints against supervised companies was published (SBS Resolution No. 03141-2024), which seeks to update such services.
- The purpose of the regulation is to regulate the handling of queries, the issuance of reports from the risk center, the Private Pension System and the SCTR, among others. Likewise, the SBS seeks to guarantee access to its services to the general public through face-to-face and non-face channels, which include (social networks, chat, e-mail, video calls and mobile applications).
- It also incorporates the focus on quality of service, multicultural approach, and the focus on attention to people with disabilities as central elements to the attention it will provide to citizens.
- Requirements and procedures for filing complaints against companies supervised by the SBS are established, making it clear that the SBS is not competent to rule on disputes between individuals, discussions on contractual aspects that may exist between a supervised company and a citizen, as well as those facts that could imply an affectation of consumer rights. That is to say, its competence is only in matters of non-compliance with regulations.
For further information, please contact Guillermo Puelles (gpuelles@estudiorodrigo.com), Omar Córdova (ocordova@estudiorodrigo.com), Sabrina Montoya (smontoya@estudiorodrigo.com) and/or Fiorella Bustamante (fbustamante@estudiorodrigo.com).
